FAQ's
**Frequently Asked Questions (FAQs)**
1. **How can I place an order?**
- You can easily place an order on our website by adding the desired items to your shopping cart and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and your order will be confirmed once payment is processed.
2. **What payment methods do you accept?**
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.
3. **Do you offer international shipping?**
- Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
4. **What is your return policy?**
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange. Please refer to our Return Policy for detailed instructions and eligibility criteria.
5. **How can I track my order?**
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's website.
6. **How can I contact customer support?**
- If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at info@vivaglamour.com, or through our Contact Us page on the website.
7. **Do you offer discounts or promotions?**
- Yes, we frequently offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
8. **Can I change or cancel my order after it has been placed?**
- We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
1. **How can I place an order?**
- You can easily place an order on our website by adding the desired items to your shopping cart and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and your order will be confirmed once payment is processed.
2. **What payment methods do you accept?**
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.
3. **Do you offer international shipping?**
- Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
4. **What is your return policy?**
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange. Please refer to our Return Policy for detailed instructions and eligibility criteria.
5. **How can I track my order?**
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's website.
6. **How can I contact customer support?**
- If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at info@vivaglamour.com, or through our Contact Us page on the website.
7. **Do you offer discounts or promotions?**
- Yes, we frequently offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
8. **Can I change or cancel my order after it has been placed?**
- We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
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